Integrations
Works With the Stack You Already Have.
ServiceDesk Co-Pilot is an AI and data layer that sits on top of your existing tools. It connects their data and makes it AI-ready — without replacing any of them.
Ticketing Systems
Your existing helpdesk or ITSM platform
Ticket data is ingested, enriched, and vectorised. New tickets created in ServiceDesk Co-Pilot map directly to your existing ticket fields.
RMM Platforms
Remote monitoring & management tools
Asset data, alert history, and device information are pulled into the knowledge base for context-aware ticket handling.
Documentation & Wikis
Internal wikis, knowledge bases, runbooks
Existing documentation is ingested and made searchable alongside historical tickets — no migration required.
Asset Databases
IT asset registers, CMDBs
Asset information is linked to tickets for faster diagnosis and more accurate affected-component tagging.
Email Systems
Microsoft 365, Google Workspace, IMAP
Incoming support emails are automatically processed by the Smart Dispatcher Module as ticket intake sources.
File Repositories
SharePoint, network shares, document stores
Technical documents, customer contracts, and manuals are ingested and indexed in the vector knowledge base.
Bring your own stack. We'll make it smarter.
Legacy systems continue to operate as before. Their data is integrated into modern AI-supported processes through format-independent ingestion and continuous dataflow sync.
Have a specific integration question? We're happy to discuss your environment.
Talk to Us