Features
Everything in One Knowledge Layer
Each capability connects to the same on-premise vector database — so intake, search, analysis, and business intelligence all work from a single, growing source of truth.
Smart Dispatcher Module
Transform any incoming request — phone call, email, chat, or document — into a structured, ITIL-ready ticket draft in under two minutes.
Vector Knowledge Database
On-premise. Continuously synced. Historical tickets, customer data, and documentation transformed into AI-ready knowledge units.
AI Similarity Search
Semantic understanding — not keyword matching. Surface the most relevant historical cases for every new request, instantly.
External Search
Access vendor docs, community knowledge, and public sources — with GDPR-compliant redaction and mandatory dispatcher approval before anything leaves.
Real-Time Business Intelligence
SLA tracking, technician efficiency, customer sentiment detection, and knowledge coverage — all in real time from the same data layer.