Product Overview
What ServiceDesk Co-Pilot Does
From unstructured intake to managed enterprise knowledge — in a single, human-controlled workflow. Every step keeps your data on-premise, your dispatcher in control, and your knowledge growing.
How It Works
Request Arrives
Phone call, email, chat, document, or manual input — any format is accepted.
AI Structures the Draft
The Smart Dispatcher extracts all ITIL-relevant fields into a complete ticket draft.
Similar Cases Surface
Semantic search instantly returns the 10–20 most relevant historical tickets from the vector database.
Solution Checklist Generated
The AI condenses historical solution steps from similar tickets into a reviewed, ordered checklist with time estimates.
Dispatcher Reviews & Confirms
Every field, every result, every checklist item is reviewed and approved by a human before anything is saved.
Ticket Created in One Click
Assigned to a technician, linked to customer, asset, and IT environment. Ready for operational handling.
Knowledge Grows
Each confirmed ticket enriches the vector database. The system becomes more precise with every case.
Product Architecture
One shared layer. Clear product roles.
Smart Dispatcher and the forthcoming Technician Cockpit use the same knowledge and intelligence layer. Integrations, data sovereignty, and governance form the shared foundation for every service operation.
Applications
The role-specific workspaces used in your service operation.
Knowledge & Intelligence
The shared foundation that gives both applications context and insight.
Deployment & Governance
Shared foundations for every service operation — whether you run one service desk or many.
Expansion Suite
Multi-System Operations
When one service desk becomes multiple systems, the Multi-System Operations Suite adds a shared operating layer across ticket systems, teams, locations, and tenants — without a rip-and-replace programme.
Explore Multi-System Operations →Architecture at a Glance
On-Premise Vector DB
All knowledge stays inside your infrastructure. No external data transfers.
Local LLM Support
Run AI inference on consumer-grade GPUs. No mandatory cloud dependency.
Continuous Sync
Connected systems sync every minute. Knowledge is always current.
Human-in-the-Loop
Every AI suggestion is reviewed and approved by a dispatcher before use.
Data Sovereignty
On-premise operation and controlled data flows for every service environment.
Which stage fits you?
From automated ticket creation to a multi-tenant platform — ServiceDesk Co-Pilot grows with your requirements.
View offering modelSee it in your environment
We'll tailor the demo to your existing stack and team size.