Product Walkthrough
See ServiceDesk Co-Pilot in Action
A real workflow — from incoming email to a fully structured, assigned ticket with solution checklist.
Step 01
Login & Set Language
The input language is matched to the transcript or text. Background prompts operate in the corresponding language to transform input into ticket fields.
Step 02
Generate Ticket from Email
Incoming email tickets are listed in the External Ticket Queue. One click — the system identifies the customer and user, and starts the AI process automatically.
Step 03
Verify Customer Data
The dispatcher sees relevant customer and contract data to verify support entitlement — plus any open tickets to check if the request should be merged.
Generate Ticket Draft
The system automatically extracts title, description, catego...
Search Similar Tickets
The full ticket database is searched semantically. The dispa...
Unlock Steps 4–9
See the full workflow: ticket drafting, semantic similarity search, solution checklist, and GDPR-compliant external search.