The knowledge and automation layer
for modern service operations.
Turn incoming service work into structured tickets and reusable knowledge. Improve dispatch quality on your own infrastructure, then expand across systems when your operating model requires it.
On-premise deployment · Local LLM support · GDPR-compliant
The Knowledge Problem Every MSP Knows
Tickets get solved. But the knowledge that solved them rarely stays.
MSP Leadership
“Senior techs leave and take critical knowledge with them.”
Build a permanent knowledge asset that stays when they go.
Dispatchers
“Calls, emails, and chats are full of noise — extracting the relevant ticket information is slow and manual.”
Key fields auto-extracted, enriched, and ready to assign — no manual re-typing.
Technicians
“Recurring issues get solved from scratch every single time.”
Proven checklists and resolution patterns in the ticket.
A Clear Product Path
Start with structured intake, add reusable operational knowledge, then extend into a shared operating layer when you run multiple systems.
Core
Smart Dispatcher turns incoming work into structured, reviewable ticket drafts for one service desk.
Knowledge
Add the shared knowledge and intelligence layer: historical tickets, documentation, similarity search, and resolution patterns.
Multi-System
Add the dedicated operations suite for multiple ticket systems, teams, locations, or tenants.
What Changes When Knowledge Sticks
Turn tickets into reusable knowledge.
Every resolved ticket enriches a permanent, searchable knowledge base — structured at intake, not reconstructed later.
Improve service consistency as volume grows.
Enforce documentation quality upstream and give every technician access to proven resolution patterns, regardless of experience level.
Expand into multi-system operations without replacing everything.
Build shared knowledge and consistent processes today. The Multi-System path is available when your operating model requires it.
~2 min
average ticket creation time with the Smart Dispatcher
From phone call or email to a fully structured, ITIL-ready ticket — ready to assign.
Product Components
Applications and shared intelligence, built on one knowledge foundation and connected to the service systems you already use.
Smart Dispatcher
Phone calls, emails, and chat transformed into structured ITIL-ready tickets with configurable AI field extraction.
Learn more →Vector Knowledge Database
On-premise. Continuously synced. Every historical ticket and document becomes a searchable, AI-ready knowledge unit.
Learn more →Real-Time BI & Knowledge Coverage
SLA monitoring, technician productivity, customer sentiment detection — all powered by the same knowledge base.
Learn more →Choose Your Operating Model
Choose the operating model that fits today: one service desk, or a shared layer across multiple systems.
For Single MSPs
Build knowledge before it walks out the door.
Structured ticket intake, smarter dispatching, and a knowledge base that grows with every case your team resolves. For MSPs operating one service desk.
MSPs operating one service desk
Learn more →For Multi-System Operations
One operating layer. Multiple systems.
A shared dispatcher, knowledge, and automation layer across your systems — regardless of the ticket system behind each. For MSP groups, shared service teams, and multi-client providers.
MSP groups, shared service teams, multi-client providers
Learn more →A Different Kind of AI Tool
We don't automate your team out of the picture. We give them the structured knowledge infrastructure they've never had — with humans remaining in control at every step.
Human-in-the-Loop
The AI structures and suggests. The Dispatcher confirms. Every output is human-verified before it enters the system.
Uncompromising Sovereignty
Your vector database, your models, your infrastructure. No uncontrolled data transfers to external platforms, ever.
Agnostic Integration
Works with your existing RMM, ticketing system, wikis, and asset databases. No rip-and-replace required.
Real-Time Actionable BI
Turn past tickets into a live dashboard for SLA tracking, technician efficiency, and customer sentiment — in real time.
Ready to build the operational foundation your MSP needs?
See ServiceDesk Co-Pilot in your environment. We'll be in touch within one business day.