Feature
Smart Dispatcher Module
From unstructured chaos to a ready-to-solve ticket in two minutes.
The Smart Dispatcher Module converts any incoming request into a fully structured, ITIL-ready ticket draft. The AI extracts, organises, and formats — the dispatcher reviews, corrects, and confirms.
Accepted Input Formats
- Phone calls
- Incoming emails
- Chat messages
- Uploaded documents
- Transcripts
- Manual entry
Fields Extracted & Structured
- Customer & customer employee
- Title & description
- Urgency & priority
- Ticket type & service
- Category & affected component
- Planned processing time
- Similar historical tickets
- Proposed solution checklist
- Suitable technicians
The AI does not create tickets.
It creates drafts. The dispatcher creates tickets.
Every AI-generated draft is reviewed and confirmed by a human dispatcher before it enters the system. Field prompts are fully configurable to match your team's writing style and quality standards.
~2 minutes
average ticket creation time from intake to assigned ticket
See the Smart Dispatcher in Action