Feature
Real-Time Business Intelligence
Real-time intelligence, not monthly reports.
The same vector database powering ticket intake and similarity search also drives a live BI layer. Operational, qualitative, and strategic insights — continuously derived from your growing knowledge base.
Planned vs Actual Processing Time
Track estimation accuracy per ticket type, technician, and customer.
Technician Productivity
Measure output, resolution rates, and time allocation across the team.
Response & Resolution Time
Monitor first response, update cadence, and time to close against SLA targets.
SLA Compliance
Identify which services, categories, or customers are at risk in real time — not in the next monthly report.
Customer Sentiment
Detect dissatisfaction, frustration, or escalation signals in ticket communication and flag proactively.
Knowledge Coverage
Continuously measure what percentage of incoming requests are covered by existing internal knowledge.
One Data Layer. Everything Connected.
There is no separate BI stack to maintain. Every ticket, every resolved case, every customer interaction feeds the same on-premise vector database — making analytics inseparable from operations. Insights are available the moment data enters the system.