Product Components
Applications Powered by Shared Intelligence
Smart Dispatcher and the forthcoming Technician Cockpit are powered by one on-premise knowledge and intelligence layer, then connected to your operating environment through the platform.
Applications
Workspaces for your team
Smart Dispatcher and the forthcoming Technician Cockpit use the same knowledge and intelligence layer.
Smart Dispatcher
Transform any incoming request — phone call, email, chat, or document — into a structured, ITIL-ready ticket draft in under two minutes.
Technician Cockpit
A focused technician workspace with relevant knowledge, proven checklists, and resolution history. This application is not available yet.
Knowledge & Intelligence
The shared foundation
These capabilities provide the context, resolution intelligence, and insight that both applications need.
Vector Knowledge Database
On-premise. Continuously synced. Historical tickets, customer data, and documentation transformed into AI-ready knowledge units.
AI Similarity Search
Semantic understanding — not keyword matching. Surface the most relevant historical cases for every new request, instantly.
External Search
Access vendor docs, community knowledge, and public sources — with GDPR-compliant redaction and mandatory dispatcher approval before anything leaves.
Real-Time Business Intelligence
SLA tracking, technician efficiency, customer sentiment detection, and knowledge coverage — all in real time from the same data layer.
Expansion Suite
Multi-System Operations
A separate suite for organisations operating multiple ticket systems, teams, locations, or tenants. It extends the core product with a shared operating layer without replacing your existing systems.
Explore Multi-System Operations