Multi-System Operations Suite
Multi-System Operations
A shared operating layer for complex service environments.
When your operation spans multiple ticket systems, teams, locations, or tenants, the Multi-System Operations Suite creates one AI-supported operating layer — with shared knowledge, real-time integrations, operational reporting, and a foundation for further automation.
Multi-System Architecture
A shared, AI-supported operating layer connecting ticket systems, RMM, VoIP, tenants, and knowledge sources — with on-premise data residency and human-controlled workflows.
Multi-System Operations Suite
Multi-Tenant Capability
Central, enriched ticket creation across multiple tenants, locations, and service desk environments.
Multiple Ticket Systems
Integration of multiple ticket systems via a central interface — consistent quality, regardless of the tool.
RMM Integration
Connection to RMM systems for case-relevant system data — real-time information from RMM, asset data, and monitoring.
Voice Bots Outside Business Hours
Automated call handling and ticket creation outside business hours — without a human dispatcher.
Operational Reporting
Reporting on SLA, response times, resolution times, and service quality — plus knowledge management coverage metrics.
Customer Sentiment Analysis
Analysis of customer sentiment and detection of critical communication — early warning for escalation risks.
Multiple VoIP Systems
Integration of multiple VoIP systems and service desk environments — central control of all communication channels.
Foundation for Further Automation
Foundation for self-service, AI agent scenarios, and scalable AI automation in the service desk.
Discuss your multi-system requirements
Multi-system deployments are tailored to your system landscape, team structure, and integration scope.