Plans
Three Plans — One Clear Product Path
Core provides structured intake. Knowledge adds reusable operational intelligence. Multi-System adds the dedicated operating suite for multiple service environments.
Core
Structured Intake for One Service Desk
Single MSPs and small IT teams that want every incoming request turned into a consistent, reviewable ticket draft.
Included Features
Benefits
- Less manual effort in ticket entry
- Consistent ticket quality from the first contact
- Faster response times in the helpdesk
- Better basis for SLA and priority assessment
Price
Setup fee: on request
Price per ticket: on request
Knowledge
Reusable Knowledge for a Single MSP
Single MSPs that want historical tickets, internal documentation, and resolution patterns to improve service consistency.
Included Features
Benefits
- Faster ticket resolution through reuse of existing knowledge
- Less dependence on individual technicians
- Better onboarding of new employees
- More realistic estimation of effort and processing time
Price
Setup fee: on request
Price per ticket: on request
Multi-System
One Operating Layer Across Multiple Service Systems
MSP groups, enterprise shared service teams, and multi-client providers managing multiple ticket systems, tenants, or locations.
Included Features
Benefits
- Shared dispatcher front-end across multiple ticket systems
- Unified knowledge and process layer without tool consolidation
- Cross-entity visibility: SLA, knowledge coverage, service quality
- Foundation for technician cockpit and platform-wide automation
Price
Individual setup based on scope
Price per ticket based on volume and tenants
Optional: monthly platform fee for on-premise / private cloud
Designed for multi-system service operations: a shared dispatcher layer is available now across multiple back-end ticket systems. Native multi-tenancy and platform-wide reporting are in active development.
Coming soon
Technician Cockpit
A focused technician workspace with relevant knowledge, proven checklists, and resolution history. The Technician Cockpit is not available yet and is not included in any plan today. Multi-System will later extend it with multi-system and tenant-aware capabilities.
Plan Comparison
| Capability | Core | Knowledge | Multi-System |
|---|---|---|---|
| Email to Ticket | Yes | Yes | Yes |
| Call / Voice to Ticket | Yes | Yes | Yes |
| Voicemail to Ticket | Yes | Yes | Yes |
| Automatic customer and employee detection | Yes | Yes | Yes |
| Automatic contract detection | Yes | Yes | Yes |
| Configurable ticket fields via prompt | Yes | Yes | Yes |
| BYO LLM – Cloud or On-Premise | Yes | Yes | Yes |
| Automatic ticket creation in a ticket system | Yes | Yes | Yes |
| Vectorization of historical tickets | No | Yes | Yes |
| Vectorization of wiki and customer documentation | No | Yes | Yes |
| Similar historical tickets | No | Yes | Yes |
| Automatic solution list / checklist | No | Yes | Yes |
| Statistical effort and duration forecast | No | Yes | Yes |
| Internal knowledge articles and documentation suggestions | No | Yes | Yes |
| External search in approved sources | No | Yes | Yes |
| Multiple ticket systems / tenants | No | No | Yes |
| RMM integration for real-time data | No | No | Yes |
| Voice bots outside business hours | No | No | Yes |
| SLA, operations, and knowledge reporting | No | Optional | Yes |
| Customer sentiment analysis | No | Optional | Yes |
Which Plan Is Right for You?
Core is for a single MSP that wants structured, consistent ticket creation through Smart Dispatcher.
Knowledge adds the shared knowledge and intelligence layer — historical tickets, internal documentation, and AI-supported resolution patterns for a single MSP.
Multi-System adds the dedicated operations suite for multiple systems, tenants, and data sources — built for MSP groups, shared service teams, and multi-client providers.
Find the right plan for your organisation
We'll help you identify the best starting point and expansion path. Let's talk.